Not many people love their jobs, but Rumiyati Razali is one of the rare few who do.
And a major reason why the frontline crew member with McDonald’s is passionate about her job has to do with her flexible work arrangements (FWAs) with her employer.
The 50-year-old mother’s working hours are determined on a flexi-shift basis, which means she can request to be rostered at certain times and days based on her availability.
As a guest experience leader at the McDonald’s outlet in Bukit Batok West, Rumiyati’s role involves customer service — from assisting people with using the self-ordering kiosks to handling complaints.
Speaking to AsiaOne during a company visit to the McDonald’s Ridout Tea Garden outlet in Queensway on Monday (April 15), Rumiyati said the flexi-shift arrangements has allowed her to care for her 7-year-old daughter and elderly parents while making time to further her education.
She recently completed a 10-month SkillsFuture-certified diploma in retail while continuing to work full-time.
“I talked to my boss before [I enrolled] and he agreed, so I worked from 9am to 5pm and attended classes from 6pm to 10pm,” she said.
Rumiyati added that she can also approach her restaurant manager to swap shifts with another colleague in case she has emergencies or urgent matters.
These guidelines will apply to employees who have served their probation, as well as the processes to submit and evaluate them.
Formal FWA requests refer to structured, recurring agreements such as staggered work hours, working remotely and job sharing.
Gan told the media on Monday that Singapore’s tight labour market and ageing workforce would result in more people taking on caregiving roles and requiring flexibility in their working hours.
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