X
theAsianparent Logo
theAsianparent Logo
Product GuideSign in
  • Awards
    • Parents' Choice Awards 2023
  • Pregnancy
    • Due date calculator
    • I'm pregnant
    • Trying To Conceive
    • Labour
    • After birth
    • Baby loss
  • Parenting
    • Parent's Guide
    • Relationship & Sex
  • Child
    • Newborn
    • Baby
    • Toddler
    • Pre-Schooler
    • Kid
    • Pre-Teen & Teen
  • Feeding & Nutrition
    • Diseases-Injuries
    • Breastfeeding & Formula
    • Meal Planner
    • Health
    • Allergies & Conditions
    • Vaccinations
  • Education
    • Pre-School
    • Primary School
    • Secondary School
    • Primary School Directory
  • Lifestyle
    • Money
    • Travel & Leisure
    • Fashion
    • Home
    • Fitness
    • Contests & promotions
  • News
    • International
    • Health
    • Celebrity
    • Singapore
  • TAP Recommends
  • Shopping
  • Press Releases
  • Project Sidekicks
  • Community
  • Advertise With Us
  • Contact Us
  • Become A Contributor
  • VIP

MOE Learning Site Down: Here's What Happened On The First Day Of HBL

20 May, 2021
MOE Learning Site Down: Here's What Happened On The First Day Of HBL

Students were unable to log into SLS as the e-learning portal crashed.

Now that all schools in Singapore have shifted to home-based learning, many students have moved on to using the Student Learning Space portal developed by the Ministry of Education (MOE). But when students tried logging in to begin their online classes, the e-learning portal appeared to experience some technical difficulties.

Once news spread that the Student Learning Space (SLS) portal crashed on Wednesday (19 May), MOE has since apologised for the inconvenience.

Student Learning Space Portal Crashes, MOE Apologises

student learning space moe

Image source: iStock

On the first day of home-based learning, the e-learning portal SLS faced technical issues for several students. Parents inform The Straits Times that the website was laggy starting from 8.20am. 

Problems students were facing with the portal included issues with loading pages and submitting actions on a page. Parents also say their children were unable to access some of the site’s sections. This problem lasted for 30 minutes to more than an hour.

MOE’s information technology division’s divisional director Tan Bee Teck, also says there were students who experienced intermittent accessibility around between 8.55am and 11.50am.

“Subsequently, through further investigations, the team established that the issue was due to an error logging system process that unexpectedly caused some of the web servers to be overloaded,” Mr Tan adds.

MOE has addressed the issue and apologised for the hiccup. By 10am, the ministry released a statement on their Facebook page regarding the problem.

They wrote, “We apologise to everyone who was affected this morning.”

MOE Resolves The Issue And Deploys Additional Resources

MOE Learning Site Down: Heres What Happened On The First Day Of HBL

Image source: iStock

Despite the rough start to home-based learning, the problem was fully resolved by noon. After 11.50, Mr Tan says there were no longer reports of technical issues from users. Online classes reportedly resumed smoothly for the rest of the day.

With the Student Learning Space portal crashing, MOE has also since deployed additional system resources. They are also preparing additional measure to optimise the system’s performance going forth this period of HBL.

Mr Tan also explains that this issue was different from that of April last year when SLS crashed due to a high number of users. Back then there were teething issues – when students tried logging in. 

How Students Reacted To The Site Crashing

student learning space moe

Image source: iStock

Minister for Education Chan Chun Sing also addressed the problem in a separate Facebook post. Along with his assurance that MOE would review the issue, he shared a few reactions to the incident from a teacher. This is how a few students reacted to SLS crashing:

1. “One said he would go and do something else until the system was up.”

2. “Another said he wanted to be an IT engineer in future to fix IT problems.”

3. “A third said he would complain to MOE (or was it to the Minister?)”

To conclude his post, the minister added a reflection on the issues that day and writes, “If despite our efforts and things still don’t go smoothly, may we not let circumstances define us but let our responses define the outcome.”

[polldaddy poll=10837723]

ALSO READ:

5 Students And 2 Preschool Teachers Test Positive, Among New Community Cases

Why The New COVID-19 Strain Is Attacking Children: What Parents Must Know

Home-based Learning: Hour-by-hour Schedule To Help Your Kids Manage Their Time

MOE Learning Site Down: Heres What Happened On The First Day Of HBL

Partner Stories
Celebrity Dad Mark Lee Shares the 3 P's of Raising School Going Children - Parenting Tips, PSLE Preparation & Protecting Your Child’s Eyesight!
Celebrity Dad Mark Lee Shares the 3 P's of Raising School Going Children - Parenting Tips, PSLE Preparation & Protecting Your Child’s Eyesight!
NTUC First Campus (NFC) Expands Child Support Model to Include Support for Mental Well-being
NTUC First Campus (NFC) Expands Child Support Model to Include Support for Mental Well-being
Singapore's Dengue Cases Surpass The 35,000 Mark, Highest Since 2013
Singapore's Dengue Cases Surpass The 35,000 Mark, Highest Since 2013
Typhoon Haiyan relief effort
Typhoon Haiyan relief effort

Got a parenting concern? Read articles or ask away and get instant answers on our app. Download theAsianparent Community on iOS or Android now!

img
Written by

Ally Villar

  • Home
  • /
  • News
  • /
  • MOE Learning Site Down: Here's What Happened On The First Day Of HBL
Share:
  • How to Effectively Implement Home-based Learning for Your Child During the COVID-19 Outbreak

    How to Effectively Implement Home-based Learning for Your Child During the COVID-19 Outbreak

  • MOE Gives Tips, Debunks Myths On Home-based Learning

    MOE Gives Tips, Debunks Myths On Home-based Learning

  • I Try Tracy Lee's Hack for Egg Tarts and It's So Easy That Even Kids Can Make it

    I Try Tracy Lee's Hack for Egg Tarts and It's So Easy That Even Kids Can Make it

  • 'Family is Priceless': Malaysian Man in Singapore Rents 2 Buses So He and 60 Other Strangers Can Join Their Families for CNY

    'Family is Priceless': Malaysian Man in Singapore Rents 2 Buses So He and 60 Other Strangers Can Join Their Families for CNY

  • How to Effectively Implement Home-based Learning for Your Child During the COVID-19 Outbreak

    How to Effectively Implement Home-based Learning for Your Child During the COVID-19 Outbreak

  • MOE Gives Tips, Debunks Myths On Home-based Learning

    MOE Gives Tips, Debunks Myths On Home-based Learning

  • I Try Tracy Lee's Hack for Egg Tarts and It's So Easy That Even Kids Can Make it

    I Try Tracy Lee's Hack for Egg Tarts and It's So Easy That Even Kids Can Make it

  • 'Family is Priceless': Malaysian Man in Singapore Rents 2 Buses So He and 60 Other Strangers Can Join Their Families for CNY

    'Family is Priceless': Malaysian Man in Singapore Rents 2 Buses So He and 60 Other Strangers Can Join Their Families for CNY

Get advice on your pregnancy and growing baby. Sign up for our newsletter
  • Pregnancy
    • Baby
    • Education
    • Events
    • Allergies & Conditions
  • Family Occasions
    • Breastfeeding & Formula
    • Child Safety
    • Health
    • Diseases-Injuries
  • Lifestyle
    • Home
    • Money
    • Feeding & Nutrition
    • Diet & Weightloss
  • Normal Delivery
    • Cesarean Delivery
    • Behaviour
    • Secondary School
    • Formula Feeding
  • Ages & Stages
    • Latching & Concerns
    • Festivals & Holidays
    • Education
    • Pre-teen & Teen
  • More
    • TAP Community
    • Advertise With Us
    • Contact Us
    • Become a Contributor


  • Singapore flag Singapore
  • Thailand flag Thailand
  • Indonesia flag Indonesia
  • Philippines flag Philippines
  • Malaysia flag Malaysia
  • Sri-Lanka flag Sri Lanka
  • India flag India
  • Vietnam flag Vietnam
  • Australia flag Australia
  • Japan flag Japan
  • Nigeria flag Nigeria
  • Kenya flag Kenya
© Copyright theAsianparent 2023. All rights reserved
About Us|Team|Privacy Policy|Terms of Use |Sitemap HTML
  • Tools
  • Articles
  • Feed
  • Poll

We use cookies to ensure you get the best experience. Learn MoreOk, Got it

We use cookies to ensure you get the best experience. Learn MoreOk, Got it

theAsianparent heart icon
We’d like to send you notifications for the latest news and lifestyle updates.