X
theAsianparent Logo
theAsianparent Logo
Product GuideSign in
  • Awards
    • Parents' Choice Awards 2023
  • Pregnancy
    • Due date calculator
    • I'm pregnant
    • Trying To Conceive
    • Labour
    • After birth
    • Baby loss
  • Parenting
    • Parent's Guide
    • Relationship & Sex
  • Child
    • Newborn
    • Baby
    • Toddler
    • Pre-Schooler
    • Kid
    • Pre-Teen & Teen
  • Feeding & Nutrition
    • Diseases-Injuries
    • Breastfeeding & Formula
    • Meal Planner
    • Health
    • Allergies & Conditions
    • Vaccinations
  • Education
    • Pre-School
    • Primary School
    • Secondary School
    • Primary School Directory
  • Lifestyle
    • Money
    • Travel & Leisure
    • Fashion
    • Home
    • Fitness
    • Contests & promotions
  • News
    • International
    • Health
    • Celebrity
    • Singapore
  • TAP Recommends
  • Shopping
  • Press Releases
  • Project Sidekicks
  • Community
  • Advertise With Us
  • Contact Us
  • Become A Contributor
  • VIP

$259.32 Worth of Groceries Missing? Foodpanda Apologises After Woman's Donation To Children's Home Not Delivered

2 Jun, 2021

Have you ever ordered groceries online only to find out you did not receive some of the items you ordered?

Unfortunately for one woman, her entire $259.32 Pandamart grocery order has gone missing, she claimed in a Facebook post on May 30. 

Foodpanda is “very sorry” for the woman’s “negative experience” and will provide a full refund on the order, a spokesperson told AsiaOne on June 2. 

Recounting the “utterly disappointing” experience, Estelle Liu said she had placed an advance order on foodpanda’s grocery delivery platform on May 22, requesting for the groceries to be delivered to Chen Su Lan Methodist Children’s Home on Monday (May 24) morning. 

The groceries were meant to be donated to the home, but they never arrived, she said. 

In her post, she stated that the app had notified her of the successful delivery but her contact at the home did not receive the items. There was also no footage of any delivery captured on the closed-circuit television (CCTV) cameras surrounding the children’s home.

After contacting foodpanda through their live chat the same day, Liu claimed that she only received an email from the company on Wednesday (May 26). In the screenshots she shared, the company concluded that the order had been successfully delivered as the rider had provided a picture for “proof of delivery”. However, the attached picture only showed what appears to be a single plastic bag hanging on an edge of a fence.

The fence in the photo does not belong to the children’s home, Liu said, citing her contact who works at the home. 

Unsatisfied with foodpanda’s response, Liu said she attempted to clarify the situation with the company, but it refused to admit it was wrong or to help her locate the package. 

Issues With Address And Customer Service Support

Liu then sought further assistance through foodpanda’s live chat function only to be met with what she called “patronising and empty promises”.

grocery list

Screengrab: Facebook

After explaining her situation to foodpanda’s customer service personnel via live chat, she was told that they would contact her within 30 minutes but received no response. She tried multiple times to reach out before finally getting a response at 11 pm. 

However, the conversation did not go well as the customer service representative abruptly ended the chat because it was “not coming to any conclusion,” according to Liu. Halfwa

y through the conversation, the representative even made a pun, she added, sharing a screenshot where she was asked if she had anything to “taco’bout.”

So where is the “missing” order?

grocery list

Screengrab: Facebook

Netizens were quick to point out that the address for the children’s home was 202 Serangoon Garden Way and not 202 Serangoon Way, as stated in Liu’s order. 

Liu, however, responded that the rider could have keyed in the postal code given or called the contact number she had provided.

But netizens may have found a clue as to what may have happened to the missing order. According to one commenter, the building and fence in the proof of delivery picture appears to match the exterior of a building that is just down the street of Chen Su Lan Methodist Children’s Home, Ling Kwang Home for Senior Citizens.

To add to the confusion, Google Maps lists Ling Kwang Home for Senior Citizens’ address as 202 Serangoon Garden Way, identical to the children’s home. However, according to Ling Kwang Home for Senior Citizens’ website, its address is 156 Serangoon Garden Way.

This article was first published on AsiaOne and republished on theAsianparent with permission. 

ALSO READ:

Man Finds Mould In Cheese Bought From Pandamart, Says Customer Service Rep Hung Up On His Calls

Exploding’ Canned Drink From Delivery Leaves Customer With 3 Stitches on His Hand

$259.32 Worth of Groceries Missing? Foodpanda Apologises After Womans Donation To Childrens Home Not Delivered

Partner Stories
Celebrity Dad Mark Lee Shares the 3 P's of Raising School Going Children - Parenting Tips, PSLE Preparation & Protecting Your Child’s Eyesight!
Celebrity Dad Mark Lee Shares the 3 P's of Raising School Going Children - Parenting Tips, PSLE Preparation & Protecting Your Child’s Eyesight!
NTUC First Campus (NFC) Expands Child Support Model to Include Support for Mental Well-being
NTUC First Campus (NFC) Expands Child Support Model to Include Support for Mental Well-being
Singapore's Dengue Cases Surpass The 35,000 Mark, Highest Since 2013
Singapore's Dengue Cases Surpass The 35,000 Mark, Highest Since 2013
Typhoon Haiyan relief effort
Typhoon Haiyan relief effort

Got a parenting concern? Read articles or ask away and get instant answers on our app. Download theAsianparent Community on iOS or Android now!

img
Written by

asiaone

  • Home
  • /
  • News
  • /
  • $259.32 Worth of Groceries Missing? Foodpanda Apologises After Woman's Donation To Children's Home Not Delivered
Share:
  • Top 7 Highly-Rated Same Day Grocery Delivery Services In Singapore

    Top 7 Highly-Rated Same Day Grocery Delivery Services In Singapore

  • Online Grocery In Singapore: Which Grocery Delivery Service Is Best In Singapore?

    Online Grocery In Singapore: Which Grocery Delivery Service Is Best In Singapore?

  • 'Family is Priceless': Malaysian Man in Singapore Rents 2 Buses So He and 60 Other Strangers Can Join Their Families for CNY

    'Family is Priceless': Malaysian Man in Singapore Rents 2 Buses So He and 60 Other Strangers Can Join Their Families for CNY

  • ‘You Will Always Be a Part of Us’: Singaporean Family Gives Helper of 20 Years ‘Long Service Award’

    ‘You Will Always Be a Part of Us’: Singaporean Family Gives Helper of 20 Years ‘Long Service Award’

  • Top 7 Highly-Rated Same Day Grocery Delivery Services In Singapore

    Top 7 Highly-Rated Same Day Grocery Delivery Services In Singapore

  • Online Grocery In Singapore: Which Grocery Delivery Service Is Best In Singapore?

    Online Grocery In Singapore: Which Grocery Delivery Service Is Best In Singapore?

  • 'Family is Priceless': Malaysian Man in Singapore Rents 2 Buses So He and 60 Other Strangers Can Join Their Families for CNY

    'Family is Priceless': Malaysian Man in Singapore Rents 2 Buses So He and 60 Other Strangers Can Join Their Families for CNY

  • ‘You Will Always Be a Part of Us’: Singaporean Family Gives Helper of 20 Years ‘Long Service Award’

    ‘You Will Always Be a Part of Us’: Singaporean Family Gives Helper of 20 Years ‘Long Service Award’

Get advice on your pregnancy and growing baby. Sign up for our newsletter
  • Pregnancy
    • Baby
    • Education
    • Events
    • Allergies & Conditions
  • Family Occasions
    • Breastfeeding & Formula
    • Child Safety
    • Health
    • Diseases-Injuries
  • Lifestyle
    • Home
    • Money
    • Feeding & Nutrition
    • Diet & Weightloss
  • Normal Delivery
    • Cesarean Delivery
    • Behaviour
    • Secondary School
    • Formula Feeding
  • Ages & Stages
    • Latching & Concerns
    • Festivals & Holidays
    • Education
    • Pre-teen & Teen
  • More
    • TAP Community
    • Advertise With Us
    • Contact Us
    • Become a Contributor


  • Singapore flag Singapore
  • Thailand flag Thailand
  • Indonesia flag Indonesia
  • Philippines flag Philippines
  • Malaysia flag Malaysia
  • Sri-Lanka flag Sri Lanka
  • India flag India
  • Vietnam flag Vietnam
  • Australia flag Australia
  • Japan flag Japan
  • Nigeria flag Nigeria
  • Kenya flag Kenya
© Copyright theAsianparent 2023. All rights reserved
About Us|Team|Privacy Policy|Terms of Use |Sitemap HTML
  • Tools
  • Articles
  • Feed
  • Poll

We use cookies to ensure you get the best experience. Learn MoreOk, Got it

We use cookies to ensure you get the best experience. Learn MoreOk, Got it

theAsianparent heart icon
We’d like to send you notifications for the latest news and lifestyle updates.