Thank you for taking part in our Insights research project.
We promise to protect your privacy and treat the information you give us as confidential.
The information you provide will be used only for research purposes.
We will not release your personal information to any third party without your consent.
We will never try to sell you anything and we will never sell your personal data to anyone. That is not our business. We are not telemarketers or direct marketers. We are market researchers interested only in your opinions and behaviour.
Your decisions about participating in a study, responding to specific questions, or discontinuing participation will be respected without question.
Your privacy is important to us.
Market, survey and opinion research serves an important function in society. Businesses and governments make better decisions through survey research. As a survey participant, your opinions help companies develop new products, make existing ones better, and improve customer service. Political organisations and governments also rely on survey research to advance laws and policies that the public wants or needs.
When you participate in research conducted by our firm, you can be assured that we will protect your privacy. Occasionally, we may re-contact you to validate your responses. We will never misrepresent ourselves or what we are doing.
Date created: April 1, 2015
Last revised: April 23, 2015
1. The information that we collect
Individuals may voluntarily become members of the Asian Mum Insights or the Asian Dad Insights (herinafter collectively referred to as "Insights Panel") by registering through our survey. No personal information is sought from or about you without your prior knowledge and consent.
During the registration process, we gather certain personal information for contact and survey distribution purposes. When we contact you, we generally do so for one of the following purposes:
To invite you to participate in survey research;
- To conduct a survey research interview with you;
- To validate answers you gave in a recent survey we conducted;
- To update and to ensure that our records of your personal information are correct.
Occasionally, we may contact you for one of these other purposes:
- To notify you if you have won a prize draw that we sponsored;
- To ask for your permission to use your personal information for a purpose that was not explained to you when we first collected your personal information.
If at any time you wish to discontinue your membership you simply send an email to [email protected] requesting your name and personal information be deleted from our files.
When you participate in our research, we may ask you for your personal opinions, as well as demographic information, such as your age and household composition. You may refuse to answer certain questions or discontinue participation in a study at any time.
We do not accept children who are under 18 years of age for membership for the Insights Panel. In some specific surveys we may ask if parents are willing to consent for their children to participate in an online survey. Parents are able to view the survey to determine if they are willing to consent to such participation. We will never knowingly collect information from any individual under the age of 18 years without the express, written permission from the parents or legal guardian of said child.
If a parent or guardian believes that theAsianparent Insights has in its database the personally-identifiable information of a child under the age of 18, please contact us immediately at [email protected] and we will use our best efforts to promptly remove such information from our records.
2. Confidentiality of survey responses and contact information
We combine your survey responses in a given survey with the responses of all others who participate and report those combined responses to the client that commissioned the study. We will never intentionally report your individual survey responses, except as described below.
Your survey responses may be collected, stored or processed by our affiliated companies or non-affiliated service providers, both within and outside Singapore. They are contractually bound to keep any information they collect and disclose to us or we collect and disclose to them confidential and must protect it with security standards and practices that are equivalent to our own.
In addition to keeping your survey responses confidential, we will never sell, share, rent or otherwise intentionally transfer your name, address, telephone number or e-mail address to our clients, other market research companies, direct marketing companies or anyone else.
The only exceptions when we may disclose your personal information or survey responses to third parties are as follows:
- You request or consent to sharing your identifying information and individual responses with the third parties for a specified purpose;
- In the rare but possible circumstance that the information is subject to disclosure pursuant to judicial or other government subpoenas, warrants, orders or for similar legal or regulatory requirements.
theAsianparent Insights is run by Tickled Media, a leader in the field of online parenting resources in Southeast Asia. The Insights Panel also complies with Tickled Media's standards as it relates to protection of your privacy.
3. Security of personal information
We inform our employees about our policies and procedures regarding confidentiality, security and privacy, and we emphasize the importance of complying with them. Our security procedures are consistent with generally accepted commercial standards used to protect personal information.
We may transfer personal information to affiliated companies or non-affiliated service providers for research-related purposes, such as data processing, and fulfillment of prize draws or other incentives. We require these companies to safeguard all personal information in a way that is consistent with our firm's measures and as regulated by law. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
4. Accuracy of personal information
theAsianparent Insights makes reasonable efforts to keep personal information in its possession or control, which is used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. We rely on you to help us keep your personal information accurate, complete and current by answering our questions honestly.
5. Access to personal information
To request access to personal information that we hold about you, we require that you submit your request in writing at the email address or postal address shown below (in How to reach us). You may be able to access your personal information and correct, amend or delete it where it is inaccurate, except as follows:
- Providing access to your personal information would be likely to reveal personal information about others;
- Disclosing the information would reveal the confidential commercial information of theAsianparent Insights or its clients;
- The burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question.
We will endeavour to provide your requested personal information within 30 days of receiving your access request. If we cannot fulfill your request, we will provide you with a written explanation of why we had to deny your access request.
6. Notification of material changes to this policy
If we make a material change to this policy or our privacy practices, we will send you by email a prominent notice for seven (7) calendar days prior to the implementation of the material change and describe how individuals may exercise any applicable choice. Following the implementation of the material change, we will record at the introduction of this policy when the policy was last revised.
7. How to contact us
Questions regarding this policy, complaints about our practices and access requests should be directed to theAsianparent Insights via email at [email protected] or by mail at 118 B Telok Ayer Street, Singapore 068587.
We will investigate all complaints and attempt to resolve those that we find are justified. If necessary, we will amend our policies and procedures to ensure that other individuals do not experience the same problem.