McDonald’s My Melody Mahjong Set Promotion: Your Ultimate FAQ Guide
McDonald’s is bringing you an adorable and unique limited-edition deal – the McDonald’s My Melody Mahjong Set. It’s a collector’s dream come true, and if you’re wondering how to get your hands on one, this FAQ guide is here to break it all down for you.
1. When Does the Promotion Launch?
Mark your calendars! The McDonald’s My Melody Mahjong Set promotion officially kicks off on 13 January 2025 at 3 PM GMT+8. However, remember that stocks are available on a first-come, first-served basis. So, don’t wait too long to snatch yours up!
2. How Many Points Will I Need to Redeem It?
You’ll need 3,888 MyMcDonald’s Rewards points to redeem this cute, exclusive Mahjong set. Make sure your rewards balance is ready because this one’s going to go fast!
3. Can’t Find the Promotion in the App?
Don’t panic! If you can’t locate the deal, simply look for the banner on the McDonald’s app homepage. Clicking on the banner will take you directly to the McDonald’s My Melody Mahjong Set promotional page, where you can start your redemption journey.
4. I Can’t Access the Page, What Should I Do?
Ah, the dreaded high-traffic moment! During peak times, the app might slow down. If you experience any issues accessing the promotion page, wait a few minutes and try again. Patience is key during high demand, and we appreciate your understanding.
5. What If the Deal Says ‘Fully Redeemed’?
We hate to break it to you, but once the McDonald’s My Melody Mahjong Set is out of stock, it’s out of stock. The promotion is available on a while stocks last basis, so if you see it’s gone, you’ll have to wait for the next one (hopefully).
6. I’m Facing Issues with My Points, What Do I Do?
Before attempting the exchange, ensure you’ve got enough MyMcDonald’s Rewards points in your account. If you’ve got the points but still face trouble, don’t hesitate to reach out to McDonald’s customer support via their ‘Contact Us’ page on their website.
7. Points Were Deducted but I Didn’t Get the Set, Help!
If your points were deducted but you didn’t get the McDonald’s My Melody Mahjong Set, you need to contact McDonald’s via their ‘Contact Us’ page before 17 January 2025, 5 PM. Act quickly!
8. Can I Pay for the Set Instead of Using My Points?
Unfortunately, the deal is strictly available through MyMcDonald’s Rewards points redemption. Cash or credit card payments aren’t accepted here. You’ll need the full 3,888 points to secure the Mahjong set.
9. Can I Still Redeem the Deal If I Don’t Have Enough Points?
If your point balance isn’t enough, unfortunately, you can’t redeem the set. There are no exceptions, so be sure your points are topped up before you attempt to claim the set!
10. Can I Reserve the Deal?
No reservations, unfortunately! The McDonald’s My Melody Mahjong Set is available on a first-come, first-served basis, so don’t wait to redeem it once it’s live on the app. Ensure you’re ready on 13 January 2025, 3 PM GMT+8.
11. Is There Any Guarantee Once I See It in My Account?
Seeing the McDonald’s My Melody Mahjong Set in your ‘Deals & Rewards’ tab means you’re eligible to purchase it. However, don’t get too comfortable just yet! You’ll still need to follow the purchasing and collection instructions to secure your set.
12. I Don’t Want the Set Anymore, Can I Get a Refund of My Points?
Once you’ve redeemed your points for the Mahjong set, there are no refunds for change of mind. All redemptions are final, so make sure you’re 100% sure before hitting that exchange button.
13. What if I Can’t Make it to the Collection Date or Time?
Life happens, right? But unfortunately, McDonald’s won’t be able to accommodate changes to the purchase & collection dates or times. You’ll need to make sure you’re available before redeeming your points. No screenshots or proxies allowed either—only the lucky person who redeemed the deal can pick up the set.
14. Can I Pick Up the Set Anytime at Any McDonald’s?
Nope, no free-for-all pick-up here! The collection is only available at McDonald’s Suntec City during the specific timeslot you choose. The available time slots are on a first-come, first-served basis, so act fast!
15. How Much Will the Set Cost After Redemption?
Once you’ve redeemed your 3,888 MyMcDonald’s Rewards points, you’ll still need to pay $228 for the McDonald’s My Melody Mahjong Set. It’s an exclusive collectable, so it’s definitely worth it!
16. Can I Get the Set Delivered to My Home?
Unfortunately, there is no delivery option. The McDonald’s My Melody Mahjong Set must be collected in person at McDonald’s Suntec City during your selected time slot.
17. Received a Defective Set, What Should I Do?
If you receive a defective item, you’ll need to send a written request to custcare.mcdonalds.com.sg before 24 January 2025, 9 PM. After that, replacement requests will no longer be accepted. Be sure to act fast!
18. What If I Don’t Like the Set After Collection?
Once you’ve purchased and collected your McDonald’s My Melody Mahjong Set, there’s no going back. There are no refunds for either points or payments, so choose wisely!
19. Will More Stock Be Available Later?
Unfortunately, once the McDonald’s My Melody Mahjong Set is gone, it’s gone. McDonald’s won’t be restocking this exclusive item. But don’t worry, they’ve got other exciting rewards coming up, so keep an eye on the McDonald’s app for future surprises!
20. How Can I Get More Information or Provide Feedback?
For further details, visit the McDonald’s app or head over to the ‘Contact Us’ page on their website. McDonald’s loves hearing from you, so feel free to share your feedback on this promotion or any other experience!
