Before purchasing the next cot bed for your infant, you may want to read one mother’s story on how her daughter had suffered an uncanny injury from it.
In a now viral Facebook post, which has accrued over 5,000 shares, mum Katie Dawkins from the United Kingdom took to social media to give vent to her frustration.
Photo credit: Katie Dawkins
Her post included four photos showing the cotbed that allegedly injured her daughter as well as the cotbed’s product page on the Toys R Us website.
“These pictures show the blood left after my 11-month-old baby girl was injured by her cotbed bite guard,” Katie says on the post. “The blood pooled along the inside of the bite guard when she trapped her lip underneath it. This result in deep cuts and swelling.”
Photo credit: Katie Dawkins
When babies reach their teething stage, they are likely to bite their crib’s railing. Crib rail covers and bite guards prevent them from doing harm. Sadly, the opposite happened in the case of Katie’s daughter.
“This should never have happened,” Katie gripes in her post.
“She should not have been able to move it, let alone get her bottom lip trapped,” she adds. “I want all mummy’s, daddy’s and grandparents to be aware of the risk of this particular model, from Babies R Us UK.”
In the original Facebook post, Katie said that she had tried getting in touch with the company, but that they did not appear concerned with the issue at all.
“There has been no refund and no good will gesture, but more importantly absolutely no concern on their part that their product may have a design fault that has resulted in a baby being injured.
“I have asked three times for the contact details of their customer service manger and company director so that I could escalate the matter through the normal route, but this request has been ignored every time. I have been left with no choice but to alert others via social media.”
Photo credit: Katie Dawkins
At the end of her Facebook post, she requested that parents be careful of the product and share it to everyone they know.
However, in an update, Katie revealed that the company have since gotten in touch with her, and she was now in possession of a written confirmation from Toys R Us saying they will arrange for the cot to be collected and inspected.
She will also be given full refund for her purchase.
“It seems like my persistence and the shared power of social media has paid off. Well done everyone!!! I’m now focusing on EU and British Safety standards,’ she said.
“I can’t see anything in these regulations relating specifically to bite guards. There are guidelines about finger entrapment, and these specify no gaps between 5mm and 12mm.”
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