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In my opinion, I believe customers should do their due diligence and research before deciding which maid agency to choose and hire their maids from. These are 5 key criteria that I believe will help customers make a more informed decision.
Furthermore, they have a good track record that they will be able to solve your problems and advise you accordingly and not suddenly become insolvent. After all with such experience, they would be very knowledgeable regarding the differing rules, regulations and processes in the Ministry of Manpower and the relevant embassies/authorities.
The retention rate is a very important indicator that shows the quality of the maid agency. It is defined as the percentage of maids placed by the agency who have stayed with the same employer for at least one year.
The higher the retention rate, the better it is. From Dec’14 to Dec’15, the industry average is 47.83%. If the maid agency you are looking at have a retention rate of 50%, it is better than the industry average. Take a look at the table above for Dec’14 to Dec’15.
Be wary when dealing with such agencies. Also, check if the agency is accredited with the relevant embassies. A maid agency that supplies Indonesian and Philippines maids should be accredited to both these embassies.
Do they go down to the maids’ home country to interview them and ensure their training is done effectively?
How many days and what kind of training to these maids go for?
How can I, as the customer interview the maids? Skype? Telephone? Or just purely select based on the biodata?
Do the agents brief the maids thoroughly on how to be a successful maid?
Although this list is not exhaustive, I hope it gives you a better insight on how to select a maid agency that is appropriate for your needs and requirements. My next article will touch on how to interview maids, whether on the telephone, Skype or face to face.
Raymond Maids is a 25 years old maid agency. With its own training centres in Indonesia and long serving partners in Philippines, we are able to find the right FDW for you.
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