5-star healthcare hospitality isn't just for the rich anymore. Private hospitals that resemble 5-star hotels are now increasing in numbers
In 2012, Parkway Pantai Group launched Mount Elizabeth Novena Hospital (MNH) that comprises of only single-bedded rooms.
Each room comes with standard hotel-styled features such as floor-to-ceiling windows, marble bathrooms, a mini bar, coffee machines and luxury linen. Available upon request – at no additional costs – are limousine transfer services and complimentary massages for maternity patients.
This is not an uncommon sight anymore as many of these 5-star hospitals are on the rise in Singapore.
Set to officially open its doors this month, Farrer Park Hospital (FPH) is the newest private hospital in town.
The 220-bedded facility is part of Singapore’s first fully integrated healthcare-hospitality complex which links the hospital to a five-star One Farrer Hotel and Spa, restaurants and educational facilities.
Besides its upscale offerings, arrangements can be made for relatives of patients to have direct access into the hospital’s deluxe suites from the hotel, a benefit for international patients travelling with family members.
One of the rooms in Mount Elizabeth Novena.
Image credits: Mount Elizabeth Novena
Single rooms significantly reduce the risk of hospital-acquired infections while the added privacy allow patients to recover in peaceful environment, said Mr Stephens Lo, chief executive officer of MNH. As a result, patients tend to have higher expectations.
Recognising this, facilities providing maternity healthcare services have also jumped on the bandwagon, attracting patients with complimentary perks at no additional charges. Apart from clinical services, patients now look for value-added offerings, said Ms Mega Shuen, general manager at Thomson Medical Centre (TMC).
For instance, TMC provides maternity patients with a complimentary massage service as well as post-discharge phone call services to ensure that mother and baby are coping well. Mothers who deliver there this year will also enjoy a specially commissioned luggage comprising a range of premium maternity and baby items.
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